Extract actionable insights through automated analytics

You can now efficiently analyze the posts on your platform, group individual contributions that belong together, and draw conclusions on what matters most to participants. No background in data science is needed.

Here is a step-by-step guide on how to set it up!

1. Uncover hidden values in a visual way 

Through the most important keywords found in your participants’ posts and visual networks between them, you can immediately grasp what people are talking about. Explore the networks with queries and filters and understand your community better.

2. Use "smart tags" to categorize participants’ posts

Start with “smart tags” and get automated suggestions to apply structure to what your participants’ are saying. 

3. Link all the participants’ posts to tags automatically

Get automated suggestions on which posts belong to which tags. You can quickly approve the suggested posts and add more manually to complete the tags.

Here is a step-by-step guide on how to set it up! 

Input Grouping for workshops

'Input grouping' has been added to your workshops toolbox.

How does it work?
  1. A facilitator groups input that 'belongs together' (same topic, same need, same trend, ...) by giving them the same color-coded tag 
  2. Input can be sorted by tag to facilitate a face-to-face discussion on those bigger topics and trends instead of on the individual input 
  3. When collaboratively drafting a conclusion, you can take those input groups along to support you in the writing process 
  4. Retrieve all information in your export file
This short walk-through explainer guides you through it:


What value does it bring?

  • When collecting lots of input, it's very challenging for a facilitator to guide a face-to-face discussion based on those individual items without losing overview 
  • It helps strengthen the deliberative nature of your workshop, by applying technology to go from people's individual contributions to shared topics, needs, aspirations, ... 
  • This was by far the biggest need expressed by 15+ power users of the workshops tool 

New options for participatory budgeting

We've added three additional functionalities to our participatory budgeting module:

1. You can now choose to give a budget to projects using "tokens" or "credits" rather than your local currency (e.g., $, € or £). To switch the currency for your platform, please get in touch with your GovSuccess manager.

2. You can ask participants to submit an exact number of choices. To do so, you can give each idea in your Participatory Budgeting project a budget of 1 credit; and require participants to submit projects totalling 3 credits. In essence, this will require participants to prioritise their top 3 projects.

3. You can set a minimum budget in addition to a maximum budget. This means that users can be required to select projects totalling a minimum amount before submitting their basket. 

More information about setting up your participatory budgeting projects can be found in our support center

Dot voting for online workshops

After collecting lots of input during a Q&A phase in workshops, you'd want to select the items to further discuss in a (breakout) group. And a voting round would help you decide which ones to dive into.

Also, voting gives participants another powerful way of expressing their opinion without the stress of 'speaking up' in a room full of people they don't know yet.

That's why we've added a dot voting method as a new participation method to our workshops toolbox. This is how it works:
  • As a facilitator, you can define the total number of dots/votes for each participant and the objective of the voting. 
  • During the voting phase, each participant can cast all their votes on their preferred items. Note that they can vote multiple times on one item, to stress the importance of that choice.
  • Once voting is over, the results are shown, serving as a starting point for further face-to-face discussions"

A short tutorial:

New tools to moderate platform content

We've added two new tools to moderate content that is posted to your platform.

1. A standard profanity 'blocker' prevents any ideas or comments to be posted if they contain a profane word. The list of blocked words is managed by CitizenLab and include only severe words, such as swear words or hate speech; requests for additional words to be added to the list of blocked words can be made via your GovSuccess manager.

2. A Natural Language Processing solution that automatically scans all posts and comments posted to your platform, and alerts you if anything is likely to contain inappropriate or abusive language. Admin will receive an email notification, and a new tab in the Activity tab in the back office will allow you to see and manage all flagged content. This feature is available for customers on the premium plan

As always, the community can also report any post or comment that they deem as inappropriate; this will also alert all platform admin by email. 

While we very rarely receive reports of abusive behaviour happening on our platform, we hope these new moderation tools can serve as added protection to ensure constructive dialogue and participation!

Improved map-view and map browsing

You can now scroll and browse ideas from the map view in your ideation and participatory budgeting projects.

View, vote, comment and provide official updates directly from the map view. 

Combined with the ability to add custom map layers, this improvement is a great boost for your place-based participation projects.

Minor releases

- Project events are now ordered from newest to oldest

- You can see directly in the Projects tab in the back office whether your projects are visible only to Admin/Project Managers or to specific user groups

FAQ Page

We've added an FAQ to the platforms that respond to commonly asked questions by participants. Do you have your own questions that you've been fielding and want to add to or edit the FAQ? No problem - you can do so directly from your platform. 

New survey integrations

By default we support embedding Typeform and Google Form surveys onto our platform. Our integration with Typeform in particular allows you to add hidden fields and keep track of who has taken your survey, and download the results directly from the platform.

But we know that many organisations also have their own survey tools that they like to use and over the last several months we have added additional options to embed surveys on our platforms. We now also support:

- SurveyMonkey

- Enalyzer

- SurveyXact

You can use your survey embed links on our platform. If you need any help getting those set up, don't hesitate to contact our support.

Confirm email addresses

You can require people to confirm their email addresses when signing up for the platform. This setting can be enabled in the Registration tab in the admin panel (Settings).


How does it work? After entering their name and email address in the first registration step, they will receive an email with a confirmation code. They will need to enter or copy-paste the confirmation code to continue with signing up. 


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