In the past, all replies to our automatic email notifications (for instance, the email notification you receive when someone has commented on your idea) would be sent to us here at CitizenLab. This was because in general, the automatic emails weren't meant to be replied to by the recipient.
However, it turns out people are indeed responding to the automatic emails and in some cases with specific feedback and ideas. So, we've made it possible for you to designate a 'reply-to' email address for automatic emails sent from your platform. This means, every time someone responds to an automatic email, it will go to this email address. Please get in touch with your GovSuccess manager to add your organisation's reply-to email address to your account!